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Data Recovery Services Hard Disk Recovery, USB Stick Recovery, Memory Card Recovery
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Click the cube next to each recovery service for prices.
The Preliminary Diagnosis allows you to quickly define each of the Standard & Advanced Data Recovery Services. Select the appropriate Data Recovery Service when opening a Service Ticket. Upon completion you will receive a confirmation with full shipping instructions along with further updates at every Stage of the Recovery Process. Recovered Data Transfer Options outlines the alternatives for returning your data to you as soon as it's recovered.
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Standard Data Recovery Services [ Free Diagnosis - No Data / No Charge ]
Standard Data Recovery Services can be performed on a hard disk that is not seriously damaged. If a hard disk must be repaired before data recovery can be performed then it requires Advanced Data Recovery Services. All Standard Data Recovery Services are based on a No Data / No Charge Policy with a Free Diagnosis. Check out the Preliminary Diagnosis to match the condition of your device with the relevant Recovery Service.
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Files that have been lost or deleted from disks that are functioning regularly can be recovered without a full Detailed Diagnosis or intensive physical recovery methods. In these cases DDD can offer a Free Diagnosis and provide quality data recovery with fixed lower prices and faster turnaround times. Price classes are based on the total amount of data recovered. Click here for a full list of Deleted File Rescue Prices. When files are deleted from the recycle bin / trash can they are not completely removed from the hard disk, if you act fast there is a very good chance they can be recovered. Stop using your computer or device as soon as possible and especially avoid saving or creating any new data on the drive as this can overwrite the otherwise recoverable data. Remove the Hard Drive from your computer and Prepare it for Shipping. DDD recovers all common file types from Windows, Macintosh and Linux file systems including; Word, Excel, PowerPoint, Project, Visio, Access, Lotus 1-2-3, Quattro Pro, Paintshop Pro, Photoshop, Illustrator, InDesign, Avid, Aperture, Final Cut, Logic, CorelDraw, AutoCAD, Quark, Quickbooks, SQL, PDF, JPG, JPEG, TIF, BMP, MP3, WAV, AVI, MPG, MPEG, MOV, ZIP, RAR, StuffIt, HTML, PHP, ISO, BIN, etc. from FAT32, NTFS, HFS, ext2 file systems. Open Data Recovery Service Ticket
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We reconstruct and restore files from documents to databases. Files that have been corrupted, damaged or infected by a crashing application / system or virus attack can often be repaired and restored. As the size and degree of damage can vary a free diagnosis is required to determine an accurate repair price. Damaged files can be attached to a Service Ticket and sent to DDD for a free diagnosis. We can attempt to repair your damaged Word, Excel, PowerPoint, Access, JPG, ZIP, RAR, TAR, ISO, etc. If you have any questions concerning damaged file(s) please contact DDD. Open Data Recovery Service Ticket
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When a computer's email application no longer displays the stored messages, contacts & folders the mail data files may be deleted, missing or corrupted. We recover and repair mail data files so they can be restored to your email application. In cases of lost or corrupted mail data files is it crucial that the computer and mail application are no longer used. This can severely effect the recovery possibilities by overwriting valuable data. Open Data Recovery Service Ticket
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We attempt recovery of passwords from archives, databases, mail files and documents. Files can be attached to a Service Ticket and sent to DDD for analysis. All data will be treated with the strictest confidentiality. After a free diagnosis a price class will be assigned based on the time and effort required. Open Data Recovery Service Ticket
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Data Recovery processes can recover data that would otherwise be undetected, however this is not always desirable. When sensitive or personal data should be totally, permanently and securely destroyed, DDD can completely eliminate data from all types of media. Simply formatting a hard disk will not remove the data it contained. There are only two ways to make data unreadable, either physically destroy the disk or securely destroy the data. DDD can completely wipe data, partitions, or entire hard disks and prepare them for reuse without any trace of the previous data. Open Data Recovery Service Ticket
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(USB stick, Memory Card, iPod, Digital Camera, DVD) When a USB Stick or Memory Card is no longer detected normally it has sustained some form of damage that is preventing access to the data contained on the flash memory chip(s) of the device. The types of damage range from software damage of the file system to physical damage of the device components. Click here for a full list of Removable Device Recovery Prices. Often electronic failure of the component which controls communication between the flash chip and a computer or device will prevent the device and data from being detected correctly. When communication with the flash memory chip is no longer possible the chip can be removed from the device and read in a specialised flash chip reader. In most cases, if the data on the chip has not been overwritten or severely corrupted it should be recoverable. If your USB Stick is no longer detected correctly by one or more computers then send it to us for a free diagnosis. Recovery of photos (JPG, JPEG, TIF, NEF, RAF), video (AVI, MPG, MPEG, MOV, VOB) and any other type of data from all types of Memory Cards (micro SD, mini SD, SD, SDHC, MMC, Memory Stick, CompactFlash, Smartmedia).
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Removable Device Damages are classified into either Software or Hardware.
Software Damage: - The Device is detected as hardware by a computer. - Class based on total size of recoverable data.
Hardware Damage: - The Device is not detected as hardware by a computer. - Such cases require the internal memory chip(s) to be removed.
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Some messages that indicate a removable device has not been fully detected: - The disk in drive X is not formatted. Do you want to format it now? - Please insert a disk in the drive X: - USB device not recognized
If you see a message indicating the USB drive needs to be formatted then do not click "Yes". Safely remove and disconnect the device then try it on another USB port, if this does not make any difference try connecting it to another computer. If this does not resolve the problem then the device has probably sustained Software Damage. If you receive a message indicating the USB device is not recognized or there is no response at all when connecting the device then it has most likely sustained Hardware Damage and the flash chip(s) will need to be removed and read in a specialised device. If you have lost or deleted files from a USB stick or memory card then continuing to use it can result in the lost data being corrupted or overwritten with new data, eliminating the possibility of recovery. Open Data Recovery Service Ticket
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Advanced Data Recovery Services [ Detailed Diagnosis Required ]
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Advanced Data Recovery Advanced Data Recovery Services are performed on a hard disk that has suffered some form of damage that requires repair or part replacement before the data can be recovered. Such cases require a Detailed Diagnosis to determine the type of damage and repair required. This is necessary for disks that have crashed, no longer boot and cannot be accessed or detected by the operating system. When a hard drive crashes, no longer boots or responds it can be a result of either logical, electronic or physical failure. Once the type of failure has been identified a specific Damage Factor is assigned from the corresponding Fault class. The Damage Factor is based on the specific recovery process required. Upon completion of the Detailed Diagnosis a report with a list of Recoverable Data is provided along with the failure type and relevant Damage Factor. Recovery costs are based on Deleted File Rescue Rates multiplied by the specific Damage Factor. Overview of Advanced Data Recovery Prices Open Data Recovery Service Ticket
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Logical failures are caused by data corruption of either the operating system or file system/disk structure. In such cases data recovery procedures are highly successful, unless data has been overwritten. It is extremely important to stop using the computer immediately, as trying to reboot or run programs such as scandisk can cause further data loss. When important data is no longer correctly indexed on the disk it is seen as free space and even basic use of a computer can create new files (cache, log, etc) that overwrite the data.
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E class - Electronic Failures When a hard drive has lost all levels of communication with the computer the hard drive controller may have failed. Electronic failures are a result of faults in the firware or components of the hard drive's controller board. Failure can occur due to a sudden power surge, heat, static electricity or power failure. Evidence of this type of failure can sometimes be seen as a burnt out component or chip on the circuit board of the hard drive controller.
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P class - Physical Failures Physical failures are the most severe form of failure as they effect the operation of the drive's mechanical parts. Grinding, scraping or ticking sounds are characteristic indications of physical failure. One of the most common physical failures is a head crash which is a result of the read/write head coming into contact with the platters. Other types of physical failures can effect the motor or gears which stops the drive from spinning up, making the data unreadable. Some physical failures can cause irrecoverable damage to a disk by scraping the data off the platters, this is why it is imperative to stop using the disk immediately for the best chances of recovery. In cases where internal parts must be replaced the hard drive must be opened in a clean room environment to eliminate the chances of dust causing further damage to the internal mechanisms. Sounds of various physical hard drive failures can be downloaded via the links below. They are quite loud, so turn down your sound. Head Damage 1 Head Damage 2 Head Damage 3 Head Damage 4 Head Stuck to Platter Slow Spindle Motor
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R class - RAID Failures RAID Recovery is often a fairly extensive process due to the way data is distributed across certain RAID sets. While RAID formations such as RAID 1 offer extended data protection by Mirroring the same data to two separate drives other RAID modes contain failure points that can lead to total data loss. This is because they use Striping to distribute the data across 2 or more disks. This technique provides faster read/write speeds as it can read from 2 or more disks at once but this also makes data more vulnerable to failure. If one or more disks fail the data becomes unreadable due to pieces of the same file being spread across the disks. Performance configurations such as RAID 0 and RAID 5 are vulnerable to this type of failure. These configurations have at least 3 failure points, each individual disk and the RAID controller, therefore the diagnosis and recovery process can be quite extensive. Please include as much information as possible concerning the configuration, partition information, block size, disk order etc of RAID units before they failed and the effect of the failure (i.e. error messages, etc). This will help refine the analysis and enable an effective rebuild of the RAID set so specialised RAID Data Recovery can be performed.
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Recovered Data Transfer Options [ Storage Solutions ]
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Click on the cube or icon next to each option to visit the category in DDD-Store.
After Standard or Detailed Diagnosis you can select one or more Storage Solutions from DDD-Store to transfer your recovered data. Not just a handy way to transfer data, they can also be used for backup and extra data storage. All Data Recovery clients are entitled to a Free 4GB USB Capsule and/or 50% Discount on DDD-Drive Online Storage packages. Clients with larger amounts of data must purchase a Storage Solution for the transfer of remaining data.
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The standard method for physically transferring smaller amounts of recovered data is via the DDD USB Capsule. Each capsule comes in a dosage of 4 GB and can be used as a fully functional USB Flash Drive to backup and transfer data. DDD Capsules also include a Portable Apps Suite that allows you to run applications directly from your capsule on any computer without installing or saving anything on the hard drive. The application suite includes; backup utility, web browser, office apps, mail client, calendar, anti-virus, audio player and more. More Portable Apps>>
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DDD-Drive is the quickest way for DDD to return your recovered data. The data is uploaded to your DDD-Drive account immediately after completion of the recovery process. The data can then be downloaded to your computer within minutes or hours of recovery, not days or weeks. Online data transfer also eliminates the cost of shipping the recovered data on physical media. You can specify which files you need soonest and they will be uploaded to your DDD-Drive as soon as they are available. Up to 1 GB of Higher Priority Data can be uploaded immediately. You will be notified when transfer is complete and the recovered data is ready to downloaded. The remainder of your data is transferred to either External HDD, NAS or USB Flash Drive and sent via TNT post. More info >>
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USB Flash Drives
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External Hard Disk Drives
An External HDD can be connected to almost any computer usually without special drivers and function almost the same way as an internal hard disk. The connection types determine the transfer speed of data to external disks and recent developments have made them as fast as internal connected drives. They can be turned on only when required making them less vulnerable to fatigue failure. Their portability and compatibility make them a handy way to physically transfer data. External HDDs are used by DDD to return larger amounts of recovered data to clients.
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NAS - Network Attached Storage
A Regular External HDD can only be connected to one computer at a time. External HDDs with network connections plug into a local network router and can backup, share and consolidate data from one central location. NAS systems often come equipped with two or more physical disks which can be configured in RAID formations for extra data protection and performance. Recovered Data can also be transferred to a NAS device. This is recommended if you require a way to backup and share data with more than one computer. If you require the ultimate in backup protection you can use a system with RAID capability to employ RAID 1 mode so you can use disk mirroring to have a real time backup of all your data on two disks. Therefore if one fails all of your data will still be accessible on the other disk.
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